Returns
Due to hygiene reasons, products that have been opened are not eligible for exchange or return unless faulty.
If you would like to return a faulty item, simply return the item(s) to us within 14 days of the shipping date along with your original delivery note.
To arrange a return, get in touch with us at orders@candlols.com. Please ensure that all items are in the original packaging and send proof of postage to the above listed email address.
Your refund will be credited in the same manner and to the same account used to make the original purchase.