Returns
Due to hygiene reasons, products that have been opened are not eligible for exchange or return unless faulty.
If you would like to return a faulty item, simply return the item(s) to us within 14 days of the shipping date along with your original delivery note.
To arrange a return, get in touch with us at orders@candlols.com. Please ensure that all items are in the original packaging and send proof of postage to the above-listed email address.
Your refund will be credited in the same manner and to the same account used to make the original purchase.